Privacy Policy

Effective Date: July 15, 2026
Last Updated: July 15, 2026

RTI Construction respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how RTI Construction collects, uses, discloses, stores, and protects information when you visit our website, contact us, request an inspection or estimate, submit a service request, communicate with our team, or otherwise interact with our business.

For purposes of this Privacy Policy, “RTI Construction,” “RTI,” “we,” “us,” and “our” refer to RTI Construction or Roof Top Innovations, LLC. “You” and “your” refer to website visitors, customers, prospective customers, property owners, property managers, vendors, subcontractors, and other individuals who interact with us.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through the website, and from third parties involved in a project or service request.

Information You Provide

Information you provide may include:

• Your name;

• Email address;

• Telephone number;

• Mailing or billing address;

• Property or project address;

• Company or property-management organization;

• Preferred method of communication;

• Information submitted through contact, estimate, inspection, employment, or service-request forms;

• Details regarding roofing, construction, restoration, mitigation, repair, or maintenance needs;

• Photographs, videos, documents, measurements, reports, estimates, scopes of work, and other project information;

• Insurance claim information that you voluntarily provide;

• Appointment and scheduling information;

• Communications you send to us by email, text message, telephone, website form, social media, or other means;

• Payment, billing, and transaction information;

• Reviews, testimonials, survey responses, or other feedback; and

• Any other information you voluntarily provide.
  
  

Please do not submit Social Security numbers, complete financial account numbers, medical information, or other highly sensitive information through a general website contact form.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect information such as:

• Internet Protocol address;

• Browser type and version;

• Device type;

• Operating system;

• General geographic location derived from an IP address;

• Referring and exit pages;

• Pages viewed and links selected;

• Date, time, and duration of website visits;

• Website interaction and navigation information;

• Cookie identifiers;

• Advertising identifiers; and

• Information regarding website performance, errors, and security.
  
  

This information may be collected through cookies, pixels, tags, analytics tools, log files, local storage, and similar technologies.

Information Received From Third Parties

We may receive information from sources including:

• Property owners;

• Property managers;

• Homeowners’ associations;

• Commercial clients;

• Insurance carriers and representatives;

• Consultants, engineers, adjusters, and inspectors;

• Subcontractors and suppliers;

• Lead-generation and referral partners;

• Social media platforms;

• Website hosting and analytics providers;

• Customer relationship management platforms; and

• Publicly available sources.
  
  

Information received from a third party may include your contact information, property address, project information, work-order details, photographs, inspection reports, claim information, or communications relating to requested services.

2. How We Use Personal Information

RTI Construction may use personal information to:

• Respond to inquiries and service requests;

• Schedule inspections, consultations, appointments, and project work;

• Prepare estimates, proposals, scopes of work, and contracts;

• Evaluate property conditions and requested services;

• Provide roofing, construction, restoration, mitigation, maintenance, and repair services;

• Communicate regarding projects, work orders, schedules, materials, invoices, warranties, and payments;

• Process payments and maintain transaction records;

• Coordinate with property owners, property managers, subcontractors, vendors, suppliers, consultants, and other project participants;

• Create and maintain customer and project records;

• Provide customer service and respond to questions or complaints;

• Send appointment reminders and operational communications;

• Send marketing or promotional communications where permitted;

• Request feedback, reviews, or testimonials;

• Improve our website, services, operations, and customer experience;

• Measure website traffic and advertising performance;

• Protect our website, personnel, customers, and business from fraud, misuse, security threats, or unlawful activity;

• Comply with legal, regulatory, contractual, insurance, accounting, and recordkeeping obligations;

• Establish, exercise, or defend legal claims;

• Enforce our contracts, website terms, and company policies; and

• Complete a business transaction such as a merger, acquisition, financing, restructuring, or sale of company assets.
  
  

We may also use information for another purpose disclosed at the time the information is collected or with your consent.

3. Project Photographs and Property Information

RTI Construction may collect photographs, videos, measurements, diagrams, reports, inspection notes, aerial imagery, and other information concerning a property or project.

We may use this information to:

• Document existing conditions;

• Identify visible damage or areas of concern;

• Prepare estimates and scopes of work;

• Coordinate project activities;

• Document work performed;

• Communicate with customers and authorized project participants;

• Support invoicing, warranty, insurance, or compliance documentation; and

• Maintain business and project records.
  
  

We will not intentionally publish a customer’s name, precise residential address, claim number, or other identifying project information for advertising purposes without authorization.

We may use non-identifying project photographs or completed-work images for portfolio, training, quality-control, or marketing purposes when permitted by the applicable agreement or authorization.

4. Insurance-Related Information

When you voluntarily provide insurance-related information, we may use it to prepare construction estimates, document property conditions, communicate about the proposed scope of work, and coordinate permitted project activities.

We may disclose relevant project documentation to an insurance carrier, adjuster, consultant, property manager, mortgage company, or other authorized party at your direction or where reasonably necessary to perform contracted services.

RTI Construction does not use insurance information to provide legal advice, interpret insurance coverage, or act as a public insurance adjuster.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, improve performance, analyze traffic, maintain security, and understand how visitors interact with the website.

Cookies may include:

Essential Cookies

These cookies support core website functions, security, form submission, navigation, and user preferences.

Analytics Cookies

These cookies help us understand website traffic, visitor interactions, page performance, and the effectiveness of our content.

Advertising Cookies

Where used, these cookies may help us measure advertising campaigns, understand referrals, limit repeated advertisements, or display advertising that may be more relevant to website visitors.

You may be able to control cookies through:

• The cookie preference tool displayed on our website;

• Your browser settings;

• Your device settings; or

• Privacy controls provided by relevant analytics or advertising services.
  
  

Disabling certain cookies may affect website functionality.

6. Analytics and Advertising Services

We may use third-party analytics, advertising, and website-performance tools, including services provided through our website platform.

Depending on the tools enabled on our website, these providers may collect device identifiers, IP addresses, website activity, referral information, and cookie data.

These companies process information according to their own privacy policies and contractual terms. You should review the privacy controls made available by your browser, device, and the relevant third-party services.

Current analytics or advertising tools may include:

• Wix Analytics;

• Google Analytics;

• Google Ads;

• Meta Pixel;

• Search-engine performance tools; and

• Other website measurement or advertising services.
  
  

RTI Construction should remove any service from this list that is not active on the website and add any applicable service that is not listed.

7. Text Messages, Telephone Calls, and Email

When you provide your telephone number or email address, we may contact you regarding:

• Your inquiry;

• Inspection or appointment scheduling;

• Estimate or proposal status;

• Project updates;

• Work-order information;

• Emergency service requests;

• Billing or payment matters;

• Warranty or customer-service issues; and

• Other matters relating to your relationship with RTI Construction.
  
  

Where permitted and with any consent required by law, we may also send marketing or promotional communications.

You may unsubscribe from marketing emails by selecting the unsubscribe link in the message. You may opt out of marketing text messages by replying STOP.

Opting out of marketing communications will not prevent us from sending necessary transactional or project-related communications.

Message and data rates may apply to text messages. Message frequency may vary.

We do not sell or disclose text-message consent records, opt-in information, or mobile telephone numbers to third parties for their independent marketing purposes.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may disclose information to companies that provide services on our behalf, including:

• Website hosting;

• Website development;

• Customer relationship management;

• Scheduling and work-order management;

• Email and text-message delivery;

• Cloud storage;

• Payment processing;

• Accounting and invoicing;

• Marketing and advertising;

• Website analytics;

• Cybersecurity;

• Document management; and

• Professional consulting services.
  
  

These providers may access information only as reasonably necessary to perform their services, subject to applicable agreements and legal obligations.

Project Participants

We may disclose relevant information to:

• Property owners;

• Property managers;

• Homeowners’ associations;

• Commercial clients;

• Subcontractors;

• Suppliers;

• Manufacturers;

• Engineers;

• Consultants;

• Inspectors;

• Insurance carriers;

• Adjusters;

• Mortgage companies;

• Financing providers; and

• Other parties authorized by the customer or involved in a project.
  
  

Information disclosed will generally be limited to what is reasonably necessary for the project, service request, payment, warranty, inspection, or related business purpose.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or government request;

• Protect the safety or rights of RTI Construction, our customers, our personnel, or others;

• Investigate fraud, misuse, security incidents, or unlawful activity;

• Enforce a contract or policy;

• Collect amounts owed; or

• Establish, exercise, or defend legal claims.
  
  

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

9. Sale and Sharing of Personal Information

RTI Construction does not sell personal information to third parties in exchange for money.

However, certain analytics or advertising technologies may involve disclosing internet activity, device information, or identifiers to third parties. Some state privacy laws may define certain disclosures for targeted advertising as a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged.

Where required by applicable law, you may request to opt out of these activities by:

• Using our website cookie-preference controls;

• Enabling a legally recognized browser-based opt-out preference signal where supported; or

• Contacting us using the information listed below.
  
  

RTI Construction does not knowingly sell or share the personal information of children.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries;

• Provide services;

• Complete and document projects;

• Maintain warranties and project history;

• Fulfill contractual obligations;

• Process transactions;

• Resolve disputes;

• Comply with accounting, insurance, tax, regulatory, and legal obligations;

• Enforce agreements; and

• Protect our legitimate business interests.
  
  

Retention periods may vary depending on the type of information, the project, contractual requirements, legal requirements, and the reason the information was collected.

When information is no longer reasonably required, we may delete, destroy, anonymize, or securely archive it in accordance with our record-retention practices.

11. Data Security

RTI Construction uses reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, acquisition, alteration, disclosure, loss, misuse, or destruction.

These safeguards may include access controls, account authentication, secure service providers, staff procedures, system monitoring, data backups, and other protective measures appropriate to the nature of the information.

No website, electronic transmission, network, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or maintained by us.

You should use caution when sending information electronically and should not transmit highly sensitive information through unsecured email or general website forms.

12. Your Privacy Rights

Depending on your state of residence and whether a particular privacy law applies to RTI Construction, you may have the right to:

• Confirm whether we process your personal information;

• Access personal information maintained about you;

• Correct inaccurate personal information;

• Request deletion of personal information;

• Obtain a portable copy of certain personal information;

• Opt out of the sale of personal information;

• Opt out of the sharing of personal information for targeted advertising;

• Opt out of certain profiling activities;

• Limit certain uses of sensitive personal information;

• Withdraw consent where processing is based on consent; and

• Appeal a decision regarding a privacy request.
  
  

These rights are subject to legal exceptions and may not apply in every circumstance. For example, we may retain information when necessary to complete a transaction, provide requested services, comply with a contract, maintain warranty records, meet legal obligations, protect legal rights, or prevent fraud.

13. How to Submit a Privacy Request

You may submit a privacy request by contacting us through either of the following methods:

Email: info@rticonstruction.us
Telephone: 281.351.7663
Mail: 311 N Sycamore St. Tomball, TX 77375

Please include:

• Your name;

• Your preferred contact information;

• Your state of residence;

• The nature of your request; and

• Information reasonably necessary to identify the applicable records.
  
  

We may take reasonable steps to verify your identity before completing a request. We will use information submitted for verification only to confirm your identity and process the request.

An authorized agent may submit a request where permitted by applicable law. We may require proof of the agent’s authority and verification of the consumer’s identity.

We will respond within the period required by applicable law.

14. Appeals

Where applicable law provides a right to appeal, you may appeal our decision regarding a privacy request by contacting:

info@rticonstruction.us

Please write “Privacy Request Appeal” in the subject line and explain why you believe the decision should be reconsidered.

We will review and respond to the appeal as required by applicable law. Where required, our response will explain how you may contact the appropriate state authority to submit a complaint.

15. Non-Discrimination

RTI Construction will not unlawfully discriminate against you for exercising an applicable privacy right.

Exercising a privacy right will not result in the unlawful denial of services, different pricing, reduced service quality, or retaliation.

This section does not prevent RTI Construction from making reasonable distinctions that are permitted by law or necessary to provide requested services.

16. Sensitive Personal Information

RTI Construction does not request sensitive personal information through its general website forms unless reasonably necessary for a specific business purpose.

Sensitive personal information may include government identification numbers, financial account credentials, precise geolocation, health information, biometric data, or other information treated as sensitive under applicable law.

Please do not submit this information unless RTI Construction specifically requests it through an appropriate method.

Where we process sensitive personal information, we will do so only as reasonably necessary and in accordance with applicable law.

17. Payment Information

If you make a payment electronically, payment information may be processed by a third-party payment processor.

RTI Construction may receive limited information concerning the transaction, such as:

• Customer name;

• Billing address;

• Payment amount;

• Payment status;

• Transaction date; and

• Limited payment-method information.
  
  

RTI Construction may not directly receive or store complete credit-card or bank-account credentials when payments are processed through a third-party provider.

Payment processors handle information according to their own terms and privacy policies.

18. Financing Providers

If our website provides access to third-party financing options, information submitted directly to a financing provider is governed by that provider’s privacy policy and terms.

RTI Construction is not responsible for a financing provider’s privacy practices, credit decisions, underwriting, security, or use of information.

We may receive limited information regarding the status of a financing application or transaction where permitted.

19. Employment and Subcontractor Information

When you apply for employment or subcontractor opportunities, we may collect:

• Contact information;

• Employment history;

• Qualifications;

• Certifications;

• References;

• Insurance documentation;

• Licensing information;

• Background information;

• Tax and payment information; and

• Other information relevant to evaluating or managing the relationship.
  
  

Employment, contractor, and business-to-business information may be subject to separate notices, agreements, and legal requirements.

20. Third-Party Websites

Our website may contain links to websites, social media platforms, manufacturers, financing providers, suppliers, review services, maps, or other resources operated by third parties.

RTI Construction does not control these third parties and is not responsible for their privacy, security, content, or data-handling practices.

You should review the privacy policy of any third-party website before providing personal information.

21. Social Media

When you interact with RTI Construction through a social media platform, the platform may collect and process information according to its own privacy policy.

We may receive information that you make publicly available or choose to send to us through that platform.

Information posted publicly on social media may be visible to other users. Do not post confidential project, payment, insurance, or personal information publicly.

22. Children’s Privacy

Our website and services are intended for adults and are not directed to children.

We do not knowingly collect personal information online from children under 13. If we learn that a child has submitted personal information without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided information may contact us using the information below.

23. Do Not Track and Browser Signals

Some browsers offer “Do Not Track” settings. Because there is not a single universally adopted standard for responding to all Do Not Track signals, our website may not respond to traditional Do Not Track settings.

Where required by applicable law and technically supported, we may recognize legally valid universal opt-out preference signals relating to targeted advertising, sale, or sharing.

24. Visitors From Outside the United States

RTI Construction is based in the United States and primarily provides services within the United States.

Information submitted through our website may be processed and stored in the United States or in other locations where our service providers operate.

If you access the website from outside the United States, you understand that privacy and data-protection laws may differ from those in your location.

25. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our website;

• Our services;

• Our data practices;

• Technology;

• Service providers; or

• Applicable legal requirements.
  
  

The updated policy will be posted on this page with a revised “Last Updated” date.

Material changes may also be communicated through the website or another reasonable method where required.

26. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or RTI Construction’s privacy practices, contact:

RTI Construction
311 N Sycamore St. Tomball, TX 77375
281.351.7663